6 Steps to Creating a Customer Focused Culture with Shep Hyken Business Acceleration 2.0

Online October 22, 2020

Do you ever get the question, “If you could spend an hour with one person in the world, who would it be?” For entrepreneurs looking for a true thought leader in the customer service space, Shep Hyken would be at the top of the list.

He has so much information on how to attract and retain raving fans (aka customers) when Shep clears his throat, we take notes. Seriously, we could not be more excited to have Shep Hyken as our October 22nd GLO resource.
Attendees, Shep’s signature high-energy will reveal practical tools to:


  • Simplify Customer Amazement for each and every customer interaction.
  • Learn the Six Convenience Principles that will enrich your customer loyalty.
  • Create a Customer-Centric Culture with everyone in your organization.

“But wait, there’s more…” (and it’s not a Ginsu Knife)


GLO Full and Premium Members who attend this session will have immediate access to results from The 2020 Achieving Customer Amazement Survey.

This GLO/Shep Offer can be turned into business gold. You will be able to laser-focus your customer initiatives to directly accelerate revenue.

Here’s a sneak peek of stats that will help you differentiate you from your competition.

  • 96% of customers will leave you for bad customer service
  • 62% of customers are willing to pay more for good customer service—and even more for convenience
  • On average, all industries fell short of customer expectations by 38%


  • Shep Hyken

Date & Time

  • Thursday, October 22nd, 2020
  • 10:00AM - 11:00AM Central


  • Online


Event Speaker

Shep Hyken

Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Reserve Your Spot Today!